Frequently asked questions
The helpful details, in one place.
Answers to the questions guests ask most often.
What are the check-in and check-out times?
Check-in is 4:00 PM and check-out is 10:00 AM at each home. Early check-in or late check-out may be available on request a few days ahead, and additional fees may apply.
What’s provided in the home?
Both homes come with linens, cookware, glassware, dining utensils, a coffee maker with filters, and pool and bath towels.
What is included for families with children?
Disney Pool & Mini Golf Retreat · HVH Ames: Hand-painted Disney-inspired bedrooms; Dress-up costumes in the Peter Pan and Little Mermaid rooms; Backyard kids' clubhouse & playroom with stage. Disney & Convention Center Retreat · HVH Margie: Princess & Star Wars bedrooms with dress-up costumes.
Do you have a crib, high chair, or stroller?
We partner with BabyQuip for baby gear — cribs, high chairs, strollers, and more, delivered and fully set up before you arrive, then picked up after you leave. Every item is sanitized and safety-checked. Guests get 10% off with code GoodDeal10 at happiestvacationhomes.com/baby-rentals — see our Plan Your Stay page for details.
Is Wi-Fi included?
Yes, free Wi-Fi is included at both homes, with the network details sent in your arrival letter before check-in.
How do the waterfall and slide work?
At Disney Pool & Mini Golf Retreat · HVH Ames, the rock waterfall and slide run on a timer you start yourself, for up to 60 minutes at a time. How to turn it on comes with your check-in details.
When will I get the address and check-in details?
You’ll receive a full welcome book before your stay, and an arrival letter one day before check-in with your personalized door code and the exact address, for contactless self-check-in.
How far are you from Disneyland and other nearby attractions?
Disney Pool & Mini Golf Retreat · HVH Ames: Typically about a 10-minute drive to Disneyland's parking entrance or guest drop-off; allow extra time for traffic and arrival queues.
Disney & Convention Center Retreat · HVH Margie: About 0.9 miles on foot to the Anaheim Convention Center. Walking time varies by pace and destination within the convention complex.
The table below shows straight-line estimates from approximate public map locations—not walking or driving routes. Actual route distances differ:
| Attraction | HVH Ames | HVH Margie |
|---|---|---|
| Disneyland Park | 2.4 mi | 1.3 mi |
| Anaheim Convention Center | 2.9 mi | 0.8 mi |
| Honda Center | 1.4 mi | 3.2 mi |
| Angel Stadium | 1.9 mi | 2.8 mi |
| Knott’s Berry Farm | 6.9 mi | 5.1 mi |
| John Wayne Airport (SNA) | 10.5 mi | 9.0 mi |
| Newport Beach | 14.7 mi | 12.2 mi |
| SoFi Stadium | 27.7 mi | 25.8 mi |
| Crypto.com Arena | 26.7 mi | 25.8 mi |
| Hollywood | 32.3 mi | 31.5 mi |
| LAX | 31.3 mi | 29.2 mi |
| Six Flags Magic Mountain | 58.1 mi | 57.8 mi |
Is there a tax on my stay?
Yes, per City of Anaheim ordinance, short-term rental stays are subject to a 15% transient occupancy tax, applied to all charges.
What’s the cancellation policy?
Cancel 30 or more days before arrival and you’re refunded 97% of what you’ve paid (the 3% covers card processing fees). Cancellations within 30 days of arrival are non-refundable. Booked through Airbnb or Vrbo? Their cancellation policy, shown when you book, applies.
How do I check availability?
Check live availability and book directly from either home's listing page, or compare both homes on our Check Availability page. You're also welcome to email hvh@happiestvacationhomes.com, call/text (657) 999-2024, or reach out on Instagram @HappiestVacationHomes.